Hotel Booking Information
HOTEL BOOKING INFORMATION
Please use our online booking engine to check current availability and make an immediate reservation.
Alternatively, you can request a reservation or brochure via our reservation request form or call us at 1-800-223-1108
Our US reservation office is available at Tel +1-800-223-1108 or +1-310-440-4225 (Mon - Fri, 9am - 7pm Eastern Time and Sat 9am - 12noon Eastern time). From the UK, call 0-800-141-2859. You can contact Anse Chastanet directly via +1-758-459-7000. , Fax: 758-459-7700 Email: firstname.lastname@example.org
All Reservations originating in Europe can be made through your favorite travel agent or directly with the Resort. See a listing of such companies below.
Important Notice Regarding Resort Availability:
It has come to our attention that some tour operators do not update
their systems regularly and may therefore advise you that our resort
is fully committed when it is in fact not. We invite you therefore
to check availability at the resort with us directly via email ansechastanet@
For safety reasons as well as concerns for individual privacy, Anse Chastanet Resort, prohibits the operation or use of drones on or over any of the 600 acre property. This prohibition includes the use of both recreational and commercial drones operated from or launched outside of resort property. Drone use may be allowed in limited circumstances with prior written authorization from the resort management.
St. Lucia is sufficiently close to the equator that it does not have well-defined seasons. This means that the weather is warm and balmy all year round which makes it an excellent year round vacation destination. Afternoon rains are more common between June and November and these are usually a refreshing interlude. It would be very unusual to have constant rain showers for an entire day or several days at a time.View Our Hurricane Policy
All visitors must carry passports. The passports must be valid for a minimum of 3 months. Some airlines will refuse boarding if the passport is set to expire within a 3 month timeframe. Visas are not required where the visitor is a citizen of the USA or a Commonwealth country, or where there is agreement for exemption between the home country and St. Lucia. Most European Community countries do not require a visa. Please visit http://www.govt.lc/services/apply-for-saint-lucia-non-immigrant-visa if you are not certain whether or not you require a visa. If you require a visa please let us know, so we can assist you with the visa application process.
Airlines Servicing St. Lucia: American Airlines from Miami, Charlotte, Philadelphia & Chicago (some flights seasonal), Delta Airways, United Airlines, JetBlue from JFK and Boston (seasonal), British Airways, Virgin Atlantic, Air Canada, Westjet,Condor via Barbados, LIAT, , Caribbean Airlines, Corsair and Air France via Martinique
Please look out for new non stop, direct flights to Saint Lucia starting in the fall of 2016 from Chicago ( United Airlines ) and Boston ( JetBlue)
Hewanorra International Airport: UVF (18 miles) - approximately 60 minutes. George Charles Airport: SLU (inter-island) (30 miles) - approximately 75 minutes. At Hewanorra Airport, our airport representative is stationed right outside of the arrival hall. At SLU airport, we have a representative awaiting you once you have notified us of your flight details. If you plan to arrive with your private plane, please contact us and we will facilitate the arrival arrangements for you.
We are pleased to make taxi transfer arrangements on your behalf, once you provide us with your flight details. The taxi transfer charges will be posted to your extras account at the Resort, unless the reservation package you have selected includes the transfers. Our airport representative coordinates your arrival at the airport. Our airport transfer charges are as follows: The private standard sedan transfer for one or two persons each way from UVF is US$110 per couple and from SLU US$125 per couple. Alternatively, we can arrange private luxury sedan transfers each way at US$195 per couple from UVF and US$215 per couple from SLU. Please Contact us.
ANSE CHASTANET owns and operates a private, fully licensed helipad, for the exclusive use of our resort guests. The helipad is located in the hills behind ANSE CHASTANET where we can operate it without any noise disturbance to our guests. The helicopter company operates during day light hours only. The helicopter transfers are approximately US 280 (UVF) and US 305 (GFLC) per person. Prices are subject to change without notice.
Contact us if you wish to book a helicopter transfer.
Helicopter transfers can only be booked directly with us, not through the helicopter company.
The helicopter company requires a minimum of 4 passengers booked on any given flight prior to sending final confirmation of the transfer to us. This final confirmation may only come through the day prior of your arrival day. As there is only one helicopter company there is good, steady demand and mostly, this final confirmation will come through. If you wish to have an immediate confirmation and guarantee, you would need to agree to purchase a total of 4 seats and will guarantee payment for these 4 seats in case no other passengers will have booked by the time of your arrival. If you wish to book a private helicopter transfer, a payment of 6 seats is required. As there is a limited amount of helicopters, please know that mechanical issues or weather issues could always lead to last minute cancellation in which case the resort would automatically secure a land transfer for you. There may also be last minute delays over which we will have no influence as they could be caused by a variety of reasons. Please also be aware that your luggage will be transported to and reach the resort separately. Your hand luggage can travel with you. We thank you for your understanding.
The Resort helipad is private and helicopter reservations can only be made through the resort for resident guests only. Anse Chastanet and Jade Mountain act as the booking agent only with the island’s only helicopter company. Certificates and licenses of the helicopter company can be found here. Anse Chastanet and Jade Mountain acting as the booking agent, will reserve helicopter transfers and shall not be liable for death or injury to a person, or for any loss or damage to guest property. Click here for the full waiver.
Local Currency is the Eastern Caribbean Dollar (EC$) but the US Dollar is widely accepted at a conversion of approximate 2.60 Ec Dollar for each US $.
ElectricityThe resort operates on 240V @50 cycles, using British 3-pin outlets and plugs. Should a guest require a connection for 110V devices there is a transformer available to use within the room. Plug adaptors should only be used for “multi-Volt” or “auto volt” devices ranging from 110 – 240V. Plug adaptors and additional transformer, if required, are available through our front desk.
English is the official language on St. Lucia. St. Lucians also speak a French derived ( Creole) Patois.
The suggested dress code is smart casual. Gentlemen usually wear long slacks or long cut bermuda shorts and collared shirts in the evening. We would like to discourage gents from wearing of t- shirts or "short shorts" at dinner time. Light cotton or linen is best. At lunchtime, we ask that our clients please not wear wet bathing suits in our bars and restaurants and that they please wear a suitable cover up.
All of our menus feature vegetarian dishes in addition to which we also have a completely vegetarian/vegan restaurant called Emerald's. Menus also feature gluten free dishes. Our culinary team is always willing and able to meet special dietary requests, but please contact us prior to arrival to advise us so that the culinary team can prepare accordingly.
While some of our packages include meals, reservations made on basis of our daily rate are room only rates. There is a variety of optional meal plans available to be added to your daily room rate. You can choose from breakfast and dinner (MAP) to full board (FAP) and all-inclusive (AI). From Dec 20 - Jan 2 incl, our room rates include the breakfast and dinner plan as the minimum meal plan requirement.
Meal Plan Options
The Breakfast and Dinner Plan (MAP) is available at US 100 per person per day. The All Meals (Breakfast, Lunch, Afternoon Tea, Dinner) Plan (FAP) is US 135 per person per day. The All-Inclusive Plan (AI - Breakfast, Lunch, Afternoon Tea, Dinner, Alcoholic and Non-Alcoholic Beverages) is US 190 per person per day. All above meal plans are subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy.
When you book a meal plan, you can dine in all of our restaurants. Breakfast is served daily in our Treehouse Restaurant. At lunchtime, you can choose from lunch in the Trou au Diable Beach Restaurant or the Jungle Grill at our second beach of Anse Mamin. At dinner time, there are 4 different menus available to you. The Balawoo menu at the Treehouse is seafood inspired. Emerald’s in the Piti Piton Lounge serves an entirely vegan menu (in addition, all menus feature vegan and vegetarian choices).
At beach level, there is Apsara, our East Indian-St.Lucia fusion restaurant with Tandoor oven and there also is the Beach Grill for grilled fare and salads. On Tuesday nights, all guests dine in the beach restaurant where the theme is Caribbean and a large offering is presented buffet-style. A small number of dishes, premium cut meats or lobster, will attract surcharges. The culinary team is experienced in catering to guests with specific dietary requirements, but please contact us prior to arrival.
When the FAP (all meals) plan is booked, afternoon tea served in the beach bar is also included. The AI (all - inclusive plan) includes all meals and also, alcoholic and non-alcoholic house beverages served by the glass. If you order champagne or wines by the bottle from the wine list, you will be charged. Some premium liquors attract a surcharge, these are clearly labeled.
At Anse Chastanet, resident guests are encouraged to make dinner reservations when possible so we can plan accordingly, but they are not mandatory. If you like to dine at the Jade Mountain Club at our sister hotel Jade Mountain, lunch or dinner reservations are necessary as space is very limited and surcharges apply if you are on a meal plan.
Our room rates are based on singe or double occupancy. An extra person (age 16 and above) in room is US 100 subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy in all categories. From Dec 20 - Jan 2, the extra person charge is US 200 subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy as it includes breakfast and dinner.
Anse Chastanet welcomes children from age 10. In the summer months (Jul, Aug, Sep) the minimum age requirement is reduced to 6 years. Extra bed charges for children age 10 - 15 sharing with 1 or 2 adults: US 60 per child, EP (no meals) subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy.
Meal Plans for Children
The Breakfast and Dinner Plan (MAP) for children 6–15, is US 55 per child per day. The All Meals Plan (FAP) for children 6–15, is US 70 per child per day. The All-Inclusive Plan (AI) for children 6–15, is US 90 per child per day. All child meal plans are subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy.
Note: Our daily rates are subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy. Daily rates include resort services such as beach chairs, beach towels, a variety of non-motorized watersports, complimentary daily guided estate walks and other resort activities such as Chocolate Sensory Tastings and Creole History Class. As per legislation, VAT rates vary from 7% on accommodation, 10% on food and beverage and activities to 12.5% on some spa and wedding services as well as retail items.
Anse Chastanet Resort has a total of 49 rooms and the Beach House, a one of a kind suite. 37 rooms are scattered about a lush hillside with ocean and/or Piton views. By virtue of their location and design, the hillside rooms enjoy excellent cross ventilation and are cooled naturally in addition to which there are ceiling fans. The 12 rooms located at beach level ( beachside deluxe rooms) are air-conditioned but guests who prefer natural airflow can open the glass panels in these beach rooms and turn off the air conditioning. All of our rooms have fridges, electric water kettle, espresso/coffee makers and hair dryers. Handmade bathrobes and Molton Brown amenities are provided. There is daily housekeeping and turn down service.
WiFi & Computer Access
There is complimentary WiFi available in our rooms and also, near our reception area and there are also computers for guest usage.
Most cell phones work on property. It is suggested that you contact your service provider prior to travel to ensure that the region is covered in your service plan
Check In/Check Out
Check-out: 12 noon / Check-in: 3pm
As is customary in hotels, we request a credit card at check-in in order to establish a line of credit with the Resort. This will allow you to charge any incidentals such as boutique, spa, scuba, excursions or any other charges not covered by your vacation package to your hotel account.
When using a debit card at check-in, kindly note that an actual charge is taken on your debit card. If you do not intend to settle your final bill with this debit card at check-out, you should use a different card at the check-in process. A debit card refund may take up to 30 days. The exact procedure is different from bank to bank and the hotel has no influence over your bank’s procedures even if you use a different card at check out.
In general, our guests walk the 100 stairs that lead from the lower hillside level to beach level. The resort operates a resort shuttle for guests who wish to be driven instead.
The resort encompasses 600 acres with 2 beaches: Anse Chastanet and Anse Mamin. It is possible to walk from Anse Chastanet beach to Anse Mamin beach along the coast. There also is a resort shuttle boat that takes our guests from one beach to the next.
We regret to inform guests that we will not be able to welcome your pets, this includes service/therapeutic animals. We reserve the right to refuse check-in if a guest brings a pet along.
For your enjoyment during your stay we offer on a complimentary basis
- Anse Chastanet beach with beach chairs and beach towels
- Complimentary use of non-motorized water sports including snorkel gear, windsurfers, sit on top kayaks, Sunfish sailing, Paddle boarding
- Complimentary use of tennis court and equipment
- Resort shuttle boats, Jungle Express and North Pole to our second beach at Anse Mamin daily for Jungle Beach Bar & Grill, beach activities, jogging and hiking
- Select Guided Walks and Hikes on our 600 acre estate with Meno – learn about history and botany
- Yoga Sun - Fri 8.30 – 9.30 a.m. and Sun – Fri 5.00 - 6.00 p.m. in the beach yoga gazebo
- Creole History Class in the Beach Bar Friday 11:30 a.m.
- Daily Live Entertainment in the Piton Bar except Tuesdays when entertainment takes place in the beach bar
- Library located in the Piton Bar with WiFi internet connection and complimentary guest computer (WiFi is available in all rooms and most locations on property)
- Manager's Cocktail Reception every Tuesday from 6.30 - 7.30 p.m. in the beach bar
- Underwater Slideshow in Beach Bar, Wednesday 7.00 p.m.
- History, benefits and uses of Aromatherapy presented by our Spa Manager - Beach Bar – Thursdays from 3.30 p.m.
- Chocolate Sensory Tasting at Emerald Restaurant, Tue from 10 – 10.30 am
Our Restaurant Schedule
- Full Breakfast in our Treehouse Restaurant from 7.00 - 10.00 a.m.
- Lunch in the Trou au Diable Beach Restaurant
- Lunch on Anse Mamin beach at the Jungle Grill from 12 noon - 3.00 p.m. & Jungle Bar from 10.00 a.m. - 4.00 p.m
- Afternoon Tea in the Beach Bar 3.30 - 5.30 p.m.
- Beach Bar open daily 8 a.m.- 11 p.m., Piton Bar open daily 8 a.m. until midnight
- Dining in our Treehouses celebrating Tropical World Cuisine 6.30 p.m. - 9.30 p.m. daily except Tuesday
- Dining in our Trou au Diable Restaurant celebrating Apsara, St Lucia–East India fusion cuisine daily except Tuesday; A beach grill menu is also available. Open daily except Tuesdays.
- Tropical evening with Steelband on Tuesday evening in our beach restaurant
- Emerald's All Vegetarian Menu served in the Piti Piton lounge at dinner time Wed - Mon (all resort menus feature vegetarian options)
- Our Executive Chef’s Monday Gourmet Dinner & Wine Pairing served at 7.00 p.m. in the Treehouse, reservations necessary
- Coco Doux coconut bar at beach bar on Sundays from 11.00 a.m. - 3.00 p.m.
Services and Facilities
ANSE CHASTANET emphasizes the use of local woods and other local products in the room decor and furnishings. Cushions and bedspreads are made from colorful cotton fabrics called madras, the island's "national cloth." Even the resort bathrobes are locally made and have become a popular souvenir item!
The furniture has been individually designed and handmade in the region with the exclusive use of the island woods such as teak, mahogany, green heart, red cedar and wild breadfruit. All rooms have fridges, electric tea/coffee makers and wall mounted hair dryers, and in-room safes. Deluxe and Premium rooms also have irons and ironing boards.
Please note that there are approximately 100 stairs leading from beach level to mid-hillside level, thus making the property unsuitable for those with walking difficulties or cardiac problems. This is never a question of age. A complimentary shuttle service from beachside to hillside level is provided any time it is requested.
Facilities at our 600 acre resort include soft sand beaches, 12 miles of walking and hiking trails in the Anse Mamin valley, 3 restaurant locations serving a variety of menus, 2 bars plus the Jungle Grill at Anse Mamin, an excursions and car rental desk, 2 beachside boutiques, the Kai Belte Spa, Scuba St. Lucia, a watersports center, an art gallery, library, Bike St. Lucia and now also Kayak St. Lucia. There is WiFi available in our rooms and also, near our reception area and there are also computers for guest usage.
- Spa Kai Belté located at the south end of ANSE CHASTANET BEACH
- Daily excursion options including half day and sunset sailing on the resort yacht Serenity
- Bike St Lucia: Cannondale Mountain Biking Rental with miles of Hiking and Biking Trails at ANSE MAMIN
- Scuba St Lucia: PADI 5 Star Dive Resort Scuba Centre for Scuba Diving, Courses, Equipment, Scuba Retail Shop
- Kayak St Lucia: Specialty Prijon Kayak Instruction and trips for enjoyable coastal adventures
- Shopping in 2 Beachside Boutiques located within the beach restaurant and Art Gallery located above the Kai Belte Spa
(Services, activities and times subject to change)
Festive Season (Dec 20 - Jan 2) reservations are subject to a 3-night fee if cancelled within 65-28 days prior to arrival. Festive Season reservations are non-refundable if cancelled or amended within 28 of arrival. No show or cancellation on arrival day attracts a 100% penalty charge.
We suggest that travel insurance is taken. Group Reservations and Cancellations terms differ. Special COVID-19 cancellation considerations may apply, subject to individual review.
Our reservation terms may change without prior notice. Confirmed bookings will be subject to the cancellation terms at time of booking. Credit Card Refunds due to reservation cancellation are subject to a 5% processing fee.
Exchange Rates: We charge credit cards in US Dollars. If the US dollar charge is converted into another currency, kindly be advised that currency exchange rates are set by your bank/ credit card service provider and we are not responsible for currency exchange differences.
ANSE CHASTANET works with reputable tour companies throughout Europe.
In Germany, we can be booked through Airtours, Art of Travel, Dertour, Design Reisen, Meiers Weltreisen, Thomas Cook
In Austria, we can be booked through Dertour, Meiers Weltreisen, Jumbo Touristik
In Switzerland, we can be booked through Hotelplan, Kuoni Switzerland, Latino Travel - Knecht Reisen
In France, we can be booked through Des Hôtels et des Iles, Tourinter, Sensations du Monde, Directours, Tropicalement Votre, Kuoni, Mojito Spirit, Hotelissima, Interiles Voyages, Luxe by Travel, My Travel Chic, Exclusive Island Hotels & Resorts, Privilèges Voyages, Un Monde, Tapis Rouge, Succès Voyage, Tempting Places, Voyages Masson Univairmer, My Luxury Travel, Exotismes, Nouvelles Iles, West Indies Online, Turquoise TO, Tentations Australes, Interiles Voyages, Amplitudes, Marco et Vasco - Prestige Voyages, Dessine moi le monde, Nautil, Ultra Marina Nantes
ANSE CHASTANET works with a number of accredited tour operators in the U.K.:
In the UK, bookings can be made through Virgin Holidays, Kuoni, British Airways Holidays, Hayes and Jarvis, Carib Tours, ITC Classics, Complete Caribbean, Carrier, Expressions, Abercrombie & Kent, W&O Travel, Trailfinders, DestinologyUK, Tropic Breeze. In Ireland, we can be booked through Joe Walsh Tours and Insurance Travel.
We also work with these fine travel agents: WEXAS (UK) This listing is not complete and is meant to serve as a guideline.