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Booking Information
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Hotel Booking Information

Our US reservation office is available at Tel +1-800- 223-1108  or +1 310 440 4255 (Mon - Fri 9 am - 7pm Eastern Time and Sat 9 am - 12 noon Eastern time). From the UK, call 0800 894 057. You can contact Anse Chastanet directly via +1-758-459-7000. (Switchboard Direct Tel: +1758-719-7365, +1758 720-1582, +1758-727-7061)Fax: 758-459-7700 Email: ansechastanet@ansechastanet.com

All Reservations originating in Europe can be made through your favorite travel agent or directly with the Resort. See a listing of such companies below.

IMPORTANT NOTICE REGARDING RESORT AVAILABILITY: It has come to our attention that some tour operators do not update their systems regularly and may therefore advise you that our resort is fully committed when it is in fact not. We invite you therefore to check availability at the resort with us directly via email ansechastanet@ansechastanet.com or via our reservation telephone lines if you have not been able to secure a reservation through your tour operator or travel agent. We would be only too sorry if you ended up going elsewhere so please feel free to contact us so that we can assist you!

Entry Requirements

All visitors must carry passports. The passports must be valid for a minimum of 3 months. Some airlines will refuse boarding if the passport is set to expire within a 3 month timeframe. Visas are not required where the visitor is a citizen of the USA or a Commonwealth country, or where there is agreement for exemption between the home country and St. Lucia. Most European Community countries do not require a visa. Please visit http://www.govt.lc/services/apply-for-saint-lucia-non-immigrant-visa if you are not certain whether or not you require a visa. If you require a visa please let us know, so we can assist you with the visa application process. 

USEFUL INFORMATION

Airlines Servicing St. Lucia
American AirlinesUS AirwaysDelta Airways, United Airlines, JetBlueBritish AirwaysVirgin AtlanticAir CanadaWestjetAir France,CondorLIATTRANSATCaribbean Airlines, Caribbean Star,Corsair via Martinique

Please look out for new non stop, direct flights to Saint Lucia starting in the fall of 2016 from Chicago ( United Airlines ) and Boston ( JetBlue)

AIRPORTS

Hewanorra International Airport UVF (18 miles) - approximately 60 minutes George Charles Airport SLU (inter-island) (30 miles) - approximately 75 minutes. At Hewanorra Airport, our airport representative is stationed right outside of the arrival hall. At SLU airport, we have a representative awaiting you once you have notified us of your flight details. If you plan to arrive with your private plane, please contact us and we will facilitate  the arrival  arrangements for you.

TAXIS

We are pleased to make taxi transfer arrangements on your behalf, once you provide us with your flight details. The taxi transfer charges will be posted to your extras account at the Resort, unless the reservation package you have selected includes the transfers. Our airport representative coordinates your arrival at the airport. Private sedan transfer charges are approximately US $100 each way for 2 persons from and to UVF and US $115 from SLU airport. Shared transfers can be requested. Luxury sedan transfers are also available. Please Contact us for transfer costs.

HELIPAD

ANSE CHASTANET owns and operates a private, fully licensed helipad, for the exclusive use of our resort guests. The helipad is located in the hills behind ANSE CHASTANET where we can operate it without any noise disturbance to our guests. The helicopter company operates during day light hours only. The helicopter transfers are approximately US 265 (UVF) and US 285 (GFLC) per person.  Prices are subject to change without notice.
Contact us  if you wish to book a helicopter transfer.

Helicopter transfers can only be booked directly with us, not through the helicopter company.
The helicopter company requires a minimum of 4 passengers booked on any given flight prior to sending final confirmation of the transfer to us. This final confirmation may only come through the day prior of your arrival day. As there is only one helicopter company there is good, steady demand and mostly, this final confirmation will come through. If you wish to have an immediate confirmation and guarantee, you would need to agree to purchase a total of 4 seats and will guarantee payment for these 4 seats in case no other passengers will have booked by the time of your arrival.  If you wish to book a private helicopter transfer, a payment of 6 seats is required. As there is a limited amount of helicopters, please know that mechanical issues or weather issues could always lead to last minute cancellation in which case the resort would automatically secure a land transfer for you.  There may also be last minute delays over which we will have no influence as they could be caused by a variety of reasons. Please also be aware that your luggage will be transported to and reach the resort separately. Your hand luggage can travel with you.  We thank you for your understanding. 

CURRENCY

Local Currency is the Eastern Caribbean Dollar (EC$) but the US Dollar is widely accepted at a conversion of approximate 2.60 Ec Dollar for each US $. 

ELECTRICITY

220 Volts/50 cycles - there is a limited supply of adaptors and transformers available at reception. Most rooms also have one 110 volt outlet in the bedroom.

The bathrooms have a 220V Outlets (GFI Protected) for the hair dryer and any other 220V device. In addition, each room has a 110V outlet and a power strip for the plugging in of multiple devices. Should a guest require to use a heavy load  110 V appliance of their own, we will make available a large transformer  that can be brought to the room. 

LANGUAGE

English is the official language on St. Lucia. St. Lucians also speak a French derived ( Creole) Patois.

DRESS

The suggested dress code is smart casual. Gentlemen usually wear long slacks or long cut bermuda shorts and collared shirts in the evening. We would like to discourage gents from wearing of t- shirts or "short shorts" at dinner time. Light cotton or linen is best. At lunchtime, we ask that our clients please not wear wet bathing suits in our bars and restaurants and that they please wear a suitable cover up.

DIET

All of our menus feature vegetarian dishes in addition to which we also have a completely vegetarian/vegan restaurant called Emerald's. Our culinary team is always willing and able to meet special dietary requests, but please contact us prior to arrival to advise us so that the culinary team can prepare accordingly.

MEAL PLANS

There is a variety of meal plans available to be added to your room rate. You can choose from breakfast and dinner (MAP) to full board (FAP) and all-inclusive (AI). The meal plans can be added to the room reservation on an optional basis. From Dec 20- Jan 2 incl, our room rates include the breakfast and dinner plan as the minimum meal plan requirement.

MEAL PLAN OPTIONS

The Breakfast and Dinner Plan (MAP) is available at US 90 per person per day plus 10% VAT (Value Added Tax) and 10% service charge. The All Meals Plan (FAP) is US 125 per person per day plus 10% VAT and 10% service charge. The All Inclusive Plan (AI) is US 170 per person per day plus 10% VAT and 10% service charge. 

EXTRA PERSONS 

Our room rates are based on singe or double occupancy. An extra person in room is US 100 plus 10% VAT (Value Added Tax) and 10% service charge in all categories. From Dec 20, 12 – Jan 2, 13, the extra person charge is US 190 plus 10% VAT and 10% service charge as it includes breakfast and dinner.

CHILDREN

Anse Chastanet welcomes children from age 10. In the summer months (Jul, Aug, Sep) the minimum age requirement is reduced to 6 years. Extra bed charges for children age 10 - 15 sharing with 1 or 2 adults: US 60 per child, EP (no meals), plus 10% service and 10% VAT. 

MEAL PLANS FOR CHILDREN

The Breakfast and Dinner Plan (MAP) for children 6–15, is US 50 per child per day, plus 10% VAT and 10% service charge. The All Meals Plan (FAP) for children 6–15, is US 65 per child per day, plus 10% VAT and 10% service charge. The All Inclusive Plan (AI) for children 6–15, is US 85 per child per day, plus 10% VAT and 10% service charge. 

ROOMS

Anse Chastanet Resort has a total of 49 rooms. 37 rooms are scattered about a lush hillside with ocean and/or Piton views. By virtue of their location and design, the hillside rooms enjoy excellent cross ventilation and are cooled naturally in addition to which there are ceiling fans. The 12 rooms located at beach level ( beachside deluxe rooms) are air-conditioned but guests who prefer natural airflow can open the glass panels in these beach rooms and turn off the air conditioning. All of our rooms have fridges, electric water kettle, coffee makers and hair dryers. Handmade bathrobes and Molton Brown amenities are provided. There is daily housekeeping and turn down service.

WI-FI AND COMPUTER ACCESS

There is wi-fi available in our rooms and also, near our reception area and there are also computers for guest usage. 

CELL PHONES

Most cell phones work on property. It is suggested that you contact your service provider prior to travel to ensure that the region is covered in your service plan

INCIDENTAL CHARGES

As is customary in hotels, our front desk team will request a credit card at check-in in order to establish a line of credit with the resort. This is will allow you to charge any incidentals such as boutique, spa, scuba, excursions or any other charges not covered by your vacation package to your hotel account. When using a debit card at check-in, kindly note that a pre-authorization is taken on your debit card, which will show up on your account as a pending “charge”. If you do not intend to settle your final bill with this debit card at check-out, you should use a different card at the check-in process. Otherwise, the pre-authorization hold will remain a “charge” on your debit card and it may take up to 30 days before this ”charge” is being released by your bank. The exact procedure is different from bank to bank and the hotel has no influence over you bank’s procedures even if you use a different card at check-out.

RESORT SHUTTLE

In general, our guests walk the 100 stairs that lead from the lower hillside level to beach level. The resort operates a resort shuttle for guests who wish to be driven instead.

BEACHES

The resort encompasses 600 acres with 2 beaches: Anse Chastanet and Anse Mamin. It is possible to walk from Anse Chastanet beach to Anse Mamin beach along the coast. There also is a resort shuttle boat that takes our guests from one beach to the next.

FOR YOUR ENJOYMENT DURING YOUR STAY WE OFFER ON COMPLIMENTARY BASIS

  • Anse Chastanet beach with beach chairs and beach towels
  • Complimentary use of non-motorized water sports including snorkel gear, windsurfers, sit on top kayaks, Sunfish sailing, Paddle boarding
  • Complimentary use of tennis court and equipment
  • Resort shuttle boats, Jungle Express and North Pole to our second beach at Anse Mamin daily for Jungle Beach Bar & Grill, beach activities, jogging and hiking 
  • Select Guided Walks and Hikes on our 600 acre estate with Meno – learn about history and botany
  • Yoga Sun - Fri 8.30 – 9.30 a.m. and Sun – Fri 5.00 - 6.00 p.m. in the beach yoga gazebo
  • Creole History Class in the Beach Bar Friday 11:30 a.m.
  • Daily Live Entertainment in the Piton Bar except Tuesdays when entertainment takes place in the beach bar
  •  Library located in the Piton Bar with Wi-fi internet connection and complimentary guest computer
  • Manager's Cocktail Reception every Tuesday from 6.30 - 7.30 p.m. in the beach bar
  • Underwater Slideshow in Beach Bar, Wednesday 7.00 p.m.
  • History, benefits and uses of Aromatherapy presented by our Spa Manager - Beach Bar – Thursdays from 3.30 p.m.
  • Chocolate Sensory Tasting at Emerald Restaurant, Tue from 10 – 10.30 am

OUR RESTAURANT SCHEDULE

  • Full Breakfast in our Treehouse Restaurant from 7.00 - 10.00 a.m. 
  • Lunch in the Trou au Diable Beach Restaurant
  • Lunch on Anse Mamin beach at the Jungle Grill from 12 noon - 3.00 p.m. & Jungle Bar from 10.00 a.m. - 4.00 p.m
  • Afternoon Tea in the Beach Bar 3.30 - 5.30 p.m.
  • Beach Bar open daily 8 a.m.- 11 p.m., Piton Bar open daily 8 a.m. until midnight
  • Dining in our Treehouses celebrating Tropical World Cuisine 6.30 p.m. - 9.30 p.m. daily except Tuesday
  • Dining in our Trou au Diable Restaurant celebrating Apsara, St Lucia–East India fusion cuisine daily except Tuesday; A beach grill menu is also available. Open daily except Tuesdays. 
  • Tropical evening with Steelband on Tuesday evening in our beach restaurant
  • Emerald's All Vegetarian Menu served in the Piti Piton lounge at dinner time Wed - Mon (all resort menus feature vegetarian options)
  • Our Executive Chef’s Monday Gourmet Dinner & Wine Pairing served at 7.00 p.m. in the Treehouse, reservations necessary
  • Coco Doux coconut bar at beach bar on Sundays from 11.00 a.m. - 3.00 p.m.

SERVICES AND FACILITIES

ANSE CHASTANET emphasizes the use of local woods and other local products in the room decor and furnishings. Cushions and bedspreads are made from colorful cotton fabrics called madras, the island's "national cloth." Even the resort bathrobes are locally made and have become a popular souvenir item!

The furniture has been individually designed and handmade in the region with the exclusive use of the island woods such as teak, mahogany, green heart, red cedar and wild breadfruit. All rooms have fridges, electric tea/coffee makers and wall mounted hair dryers, and in-room safes. Deluxe and Premium rooms also have irons and ironing boards.

Please note that there are approximately 100 stairs leading from beach level to mid-hillside level, thus making the property unsuitable for those with walking difficulties or cardiac problems. This is never a question of age. A complimentary shuttle service from beachside to hillside level is provided any time it is requested.

Facilities at our 600 acre resort include soft sand beaches, 12 miles of walking and hiking trails in the Anse Mamin valley, 3 restaurant locations serving a variety of menus, 2 bars plus the Jungle Grill at Anse Mamin, an excursions and car rental desk, 2 beachside boutiques, the Kai Belte SpaScuba St. Lucia, a watersports center, an art gallery, library, Bike St. Lucia and now also Kayak St. Lucia. There is wi-fi available in our rooms and also, near our reception area and there are also computers for guest usage.
  • Spa Kai Belté located at the south end of ANSE CHASTANET BEACH 
  • Daily excursion options including half day and sunset sailing on the resort yacht Serenity
  • Bike St Lucia: Cannondale Mountain Biking Rental with miles of Hiking and Biking Trails at ANSE MAMIN
  • Scuba St Lucia: PADI 5 Star Dive Resort Scuba Centre for Scuba Diving, Courses, Equipment, Scuba Retail Shop
  • Kayak St Lucia: Specialty Prijon Kayak Instruction and trips for enjoyable coastal adventures
  • Shopping in 2 Beachside Boutiques located within the beach restaurant and Art Gallery located above the Kai Belte Spa
(Services, activities and times subject to change)

CANCELLATION POLICY

Please take note of our cancellation and deposit of booking policy: Cancellation or amendment of reservations are subject to 3 nights fee (winter) or 2 nights fee (summer and shoulder seasons) if notification is not received 65 days (Xmas/New Year Dec 20- Jan 3), 21 days (winter), 14 days (summer and shoulder season) prior to arrival. Christmas/New Year reservations are non refundable if cancelled or amended within 3 weeks of arrival. No refund for no shows at any time. Your deposit is credited towards the last three (winter) or two (summer and shoulder) nights of stay. We suggest that travel insurance is taken. Credit Card refunds due to reservation cancellation are subject to a 5% processing fee.

ANSE CHASTANET works with reputable tour companies throughout Europe.

In Germany, we can be booked through Airtours, Art of Travel, Dertour, Design Reisen, Meiers Weltreisen, Thomas Cook 

In Austria, we can be booked through Dertour, Meiers Weltreisen, Jumbo Touristik

In Switzerland, we can be booked through Hotelplan, Kuoni Switzerland, Latino Travel - Knecht Reisen

In France, we can be booked through Des Hôtels et des Iles, Tourinter, Sensations du Monde, Directours, Tropicalement Votre, Kuoni, Mojito Spirit, Hotelissima, Interiles Voyages, Luxe by Travel, My Travel Chic, Exclusive Island Hotels & Resorts, Privilèges Voyages, Un Monde, Tapis Rouge, Succès Voyage, Tempting Places, Voyages Masson Univairmer, My Luxury Travel, Exotismes, Nouvelles Iles, West Indies Online, Turquoise TO, Tentations Australes, Interiles Voyages, Amplitudes, Marco et Vasco - Prestige Voyages, Dessine moi le monde, Nautil, Ultra Marina Nantes 

ANSE CHASTANET works with a number of accredited tour operators in the U.K.:

In the UK, bookings can be made through Virgin Holidays, Kuoni, British Airways Holidays, Hayes and Jarvis, Carib Tours, ITC Classics, Complete Caribbean, Carrier, Expressions, Abercrombie & Kent, W&O Travel, Trailfinders, DestinologyUK, Tropic Breeze. In Ireland, we can be booked through Joe Walsh Tours and Insurance Travel.

We also work with these fine travel agents: WEXAS (UK) This listing is not complete and is meant to serve as a guideline.

 



FRANÇAIS
DEUTSCH
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P O Box 7000
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