Dear friends, past and future guests,
We are pleased to confirm that we have re-opened Jade Mountain and sister resort Anse Chastanet on July 24 and are very happy to consistently receive wonderful and positive feedback from the guests who have stayed with us. It would be a pleasure to welcome you. Please view our current promotions on our website, book online, or contact us via firstname.lastname@example.org or call Tel + 1-800-223-1108 or + 1-758-459-6100
It is very important that anyone wishing to visit or currently booked to visit Saint Lucia reviews the Saint Lucia entry requirements here: https://www.stlucia.org/
In regard to the entry requirements, we would like to inform you that for the time being we will only be able to accommodate you if you have undergone PCR testing within 7 days prior to your arrival and provide us with proof of this prior to arrival. This is in line with Saint Lucia’s current entry requirements. We know that is not very easy in some U.S. states to obtain COVID 19 test results within 7 days and that the test is very costly for example in the United Kingdom. It is our understanding that some of the airlines will not let you check-in unless you have the test results in your possession.
Please read this blog where we give you a bit of perspective on responsible travel to the Caribbean during this time and why the testing is necessary. Saint Lucia has been very fortunate so far. Since March 2020, the island recorded only 38 COVID-19 cases with no deaths. The Center for Disease Control (CDC) has recently reduced Saint Lucia’s COVID-19 risk even further, from a Level 1 (Low COVID-19 Risk) to No Travel Health Notice (Very Low COVID-19 Risk). You can view the COVID-19 DASHBOARD here: https://covid19response.
Hotels, transportation providers and other tourism businesses in Saint Lucia were presented with a list of detailed protocols which must be implemented prior to being able to apply for a re-opening of the businesses. You can view our Stellar Health and Sanitization protocols here. These have been created to mitigate risk of COVID-19 transmission for guests and team members alike.
Many of our guests ask what they should expect on island and at the resort. You will find that the airport arrival is very well organized. Once you have deplaned you will pass through an air-conditioned area where you will present your pcr test results and a health form you will have been given on arrival to fill in. You will be very pleased with the level of care and customer service through these various stages. After the health check you will move on to passport control and picking up your luggage. A taxi dispatcher will assign a vehicle to you. There is no sharing of vehicles unless you are part of a family or group.
To keep everyone safe, we will keep the experience from arrival to departure as touch-less as possible and you will be able to determine the level of service and interaction you wish to enjoy. Our team members are there for you from a safe distance, wearing face masks. Even if you cannot see their smiles, our team will be as cordial as always and smile with their eyes, with our legendary hospitality shining through. Our culinary team ensures that guests can sample dishes from all of our various restaurants and dinner menus, with our restaurants having resumed a weekly opening schedule. Vegan and vegetarian dishes are always available. All of our resort-based services and activities are available including scuba diving. Most spa treatments are available except facials and head massages. Remember that our resort encompasses 600 acres with two beaches, miles of private walking and mountain biking trails plus a variety of water sports. Our current services and activities are highlighted here.
As of August 20, 2020, visitors are once again able to split their stay on island between 2 COVID-19 certified hotels, subject to the agreed transportation and communication procedures between such 2 hotels to be followed. As of Sept 9, guests are able to enjoy select activities off property. These activities include - for example- the Sulphur Springs, Botanical Gardens and Gros Piton trail. New activities are added regularly but due to physical distancing protocols there may be limited availability. Our guest services department will always have the latest information at hand. Coastal excursions by boat are also available and we offer a variety of such coastal tours as well as a variety of exclusive private excursions and yacht charters. Hotel guests are required to have booked one of the "permitted" excursions if they wish to leave property. Just like hotels our taxis and activities providers have to follow strict protocols to keep everyone safe. As per government regulation, face masks are required when in public spaces, with other persons present. If you are looking for travel insurance, there are many offers, but we would like to highlight the insurance opportunity through the Caribbean Hotel and Tourism Association.
We hope that - until you will visit us again - the images and videos on our social media platforms will provide some inspiration and uplift you from afar. But a virtual travel experience will never be able to replace the thrill of seeing our Pitons close-up, feeling the warm sun on your skin or diving into our balmy Caribbean waters. So, we hope to soon welcome you back in person.
Over the past few months, we have been touched by the many guests who have reached out to check on us and our team members. We also received several messages from guests expressing their regret of having to postpone their trip. But most importantly, not only did they not cancel, they also wrote about the importance of having future travel dates to look forward to. The anticipation of beautiful scenery and sunshine at the end of this long tunnel may just be the medicine some of us need to keep going.
We wish you continued good health, please stay safe and also, let us all stay optimistic and sane.
Nick and Karolin Troubetzkoy